Return and Exchange Policies

Return & Exchange Policies

We hope that every customer receives the package with thrill and satisfaction. If something comes up wrong and you can’t find an answer below, please feel free to send us a e-mail to

  1. Promos and final sale products are not applicable for return or refund, only if there is any quality issue.
  2. Kidzful is happy to offer free returns for a full item refund for all eligible items shipped within 14 days of receipt. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred 48 hours. Credit cards may take 5-7 business days to process.
  3. Returned items must be in their original conditions - unused, undamaged and in original packaging.
  4. If Kidzful is responsible for the wrong item, style or any quality problem,we will refund full original product price and its shipping OR resend a free replacement at our expense. Otherwise, customers are responsible for return shipping fees, and we cannot refund shipping charges. (For free shipping case we will deduct $6.99-$10.00 in the refund).
  5. We do not accept returned items that were sent back by you directly without checking with us first.
  6. If you are a gift recipient and need to make a return, then we will refund you in the form of Kidzful coupon for any future purchases on our site.
  7. We do NOT accept Freight To Collect (FTC) service for returns.
  8. If customers would like to exchange another style/color/size of the same product, they need to bear the express shipping expense: (linked to shipping information)